ek333's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the ek333 website ek333com.cam. ek333 operates an online gaming and sports betting platform for users in Bangladesh. This Policy explains what information we collect when you use our services, how we use it, and how we keep it secure.

By registering an account with ek333 or using any of our services, you agree to the terms of this Policy. Before using our services, it is important to read our Terms and Conditions, as both documents together form the agreement between you and ek333.

This Policy applies only to services provided through ek333com.cam. Third-party websites or applications have their own separate privacy policies, which are controlled by those parties, and ek333 is not responsible for them.

2 Data Collection

ek333 collects two types of information — what you provide directly, and what is collected automatically through your browsing or use of the platform.

2.1 Information You Provide

This includes information you supply when registering an account, using our services, or contacting us:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay, etc.)
• Content of communications made to customer support via live chat or email
• Any complaints, comments or requests you submit yourself

2.2 Automatically Collected Information

The following information may be collected automatically when you use the ek333 website or app:

• Device type, operating system and browser information
• IP address and geographic location (country/region level only)
• Session duration, page visit patterns and click data
• Game play history, bet amounts and transaction records
• Information collected via cookies and similar tracking technologies (see Section 6 for details)

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processors or identity verification services. This information is used solely for the purpose of securing your account and processing payments.

3 Purpose of Data Use

ek333 uses collected information for the following legitimate purposes:

3.1 Service Operations

• Creating, managing and securing accounts
• Processing deposits and withdrawals
• Ensuring the smooth operation of gaming and betting services
• Correctly applying bonuses and promotional benefits

3.2 Identity Verification and Fraud Prevention

• Verifying user identity and preventing multiple accounts
• Detecting and blocking unauthorised transactions
• Complying with anti-money laundering (AML) regulations

3.3 Customer Service Improvement

• Providing fast and effective resolution of your issues
• Reviewing and improving the quality of live chat and email support
• Customising services according to your preferences

3.4 Responsible Gaming

ek333 monitors your gaming behaviour to identify signs of problem gambling and provide appropriate support. Full details are available on our Responsible Gaming page.

3.5 Marketing and Communications

With your consent, we may send you relevant promotional information, bonus offers and platform updates. You can choose to opt out of such communications at any time.

4 Data Storage and Security

ek333 treats the security of your information as its highest priority. We apply industry-standard technical and administrative security measures.

4.1 Encryption and Technical Security

• All data transmissions are encrypted using SSL (Secure Sockets Layer) technology
• Account passwords are stored using industry-standard hashing algorithms — they are never stored in readable form
• Payment information is processed through secure payment gateways
• Firewalls, intrusion detection systems and regular security audits are in place

4.2 Retention Period

We may retain relevant information for the duration your account is active and for 5 (five) years thereafter. Certain transaction records may be kept for longer periods where required to meet legal obligations. Information that is no longer needed is deleted or anonymised using secure methods.

4.3 Administrative Security

Only authorised staff may access personal information, and only to the limited extent required to carry out their specific responsibilities. All staff are bound by confidentiality agreements and receive data protection training.

5 Sharing Data with Third Parties

ek333 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We use trusted third-party services for payment processing, identity verification, technical infrastructure and customer support operations. These service providers may use data only for the specific contracted purpose and are prohibited from using it for their own ends.

5.2 Legal Obligations

We may be required to share information with authorities in response to a court order, a lawful investigation, or the requirements of applicable law. In such cases we will provide only the minimum information legally required.

5.3 Game Studios and Platform Partners

Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution and Spribe — may access limited technical data necessary for the proper operation of their games. They do not have access to your personally identifiable information.

6 Cookies and Tracking Technologies

The ek333 website uses cookies and similar technologies to improve service quality and make your experience more convenient.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, security functions and saving language preferences — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand how pages are being used, which helps us improve the service.

6.2 Cookie Controls

You can restrict or delete non-essential cookies through your browser settings. However, this may affect the functionality of certain ek333 features.

7 User Rights

As an ek333 user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information on your account.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be complete where legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that the use of your information be restricted.
• Right to Opt Out of Marketing: You may request to stop receiving promotional communications at any time.
• Right to Complain: If you have concerns about how your information is being used, you may contact us.

To exercise any of the above rights, please contact our customer support. We generally aim to respond within 30 business days. For more details, you can visit our FAQ section.

8 Protection of Minors

ek333's services are for persons aged 21 or over only. We do not intentionally collect any information from minors. We verify age at the time of account registration, and if a user is found to be under 21, their account is closed immediately and any related information is deleted securely.

If a parent or guardian becomes aware that a minor's information has been collected by mistake, they — or the individual themselves — may contact us and we will take immediate action.

9 Policy Changes

ek333 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email address or through a notification on the platform. Continued use of the service after an updated policy is published will be taken as acceptance of the new policy.

Each version will clearly state the "Last Updated" date. We also maintain an archive of previous versions, which will be provided upon request.

10 Contact

If you have any questions, concerns or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Available 24/7 via direct chat (in both Bengali and English)
• Email: [email protected]

Our privacy team generally responds to emails within 3 business days. For urgent matters, live chat is the fastest option.

To learn more about the content of this policy, visit our About Us page, where general information about ek333 is available.